Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Shipping Rates & Estimated Delivery

Shipping charges are calculated and displayed at checkout.

Estimated delivery times:

• Puerto Rico: 1–3 business days
• Domestic (U.S.): 3–7 business days
• International: 5–20 business days

Local Delivery

• Available for orders placed through UVA!
• Deliveries are made between 10 AM – 4 PM

In-Store Pickup

• Free local pickup available at: 201 Calle de la Luna, San Juan
• Orders ready within 1–3 business days
• Pickup hours:
• Bring your order confirmation email when picking up

International Shipping

• We ship to most countries; checkout will confirm availability for your location
• Import duties/taxes (including VAT) may apply and are the customer’s responsibility

Lost or Stolen Packages

• MUNS is not liable for lost or stolen packages
• If your package is lost/stolen, contact us first — we’ll do our best to assist
• If your package remains in pre-shipment status for over 10 business days, email customerservice@munsthebrand.com

Checking Order Status

• Tracking information will be emailed once your order ships
• Please allow 48 hours for tracking to update
• If you haven’t received your order within 10 days of shipment confirmation, email customerservice@munsthebrand.com with your name and order number