If you’re looking to return or exchange your order for whatever reason, we’re here to help!
We offer returns within 15 days of purchase. You can return your product for store credit. We do not offer refunds to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
- Gift cards are non-returnable.
To initiate a return, please complete the following steps:
Click the profile icon in the store's navigation, or click here.
1. Log in to your account by entering your email address in the Email field and clicking Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive your store credit via e-mail with a digital gift card for the amount of the item you returned.
Please allow up to 10 business days to receive your store credit.
The customer will need to cover the shipping fees of the returned item(s). We do not offer refunds for return labels.
ROUTE shipping insurance is automatically added at checkout unless customer opts-out.
Customer must purchase ROUTE shipping insurance at checkout in order to receive a refund, exchange, or store credit on all lost or stolen packages.
Muns The Brand is not liable for any lost or stolen packages without ROUTE shipping insurance.
If your package is lost or stolen in transit, please contact us first.
If your package is in "pre-shipment" for longer than 10 business days, please reach out to us first at firstname.lastname@example.org.
If your product is damaged due to a factory defect please email us at email@example.com and we will repair or replace it. We address these on a case-by-case and costs will vary.
Damages caused by failure to follow product’s care instructions, accident, misuse, modification, and attempted repair, ordinary wear and tear may not be subject to repair or consideration for replacement.