If you’re looking to return or exchange your order for whatever reason, we’re here to help!
We offer returns within 15 days of purchase. You can return your product for store credit. We do not offer refunds to the original payment method.
Please note the following exceptions to our return and refund policy:
To initiate a return, please complete the following steps:
1. Send us an email to firstname.lastname@example.org with your order number along with which products you would like to return.
2. Purchase and print the prepaid return shipping label that you will receive by email.
3. Send all items back to us using the label provided.
Please allow up to 10 business days to receive your store credit.
The customer will need to cover the shipping fees of the returned item(s). We do not offer refunds for return labels.
ROUTE shipping insurance is automatically added at checkout unless customer opts-out.
Customer must purchase ROUTE shipping insurance at checkout in order to receive a refund, exchange, or store credit on all lost or stolen packages.
Muns The Brand is not liable for any lost or stolen packages without ROUTE shipping insurance.
If your package is lost or stolen in transit, please contact us first.
If your package is in "pre-shipment" for longer than 10 business days, please reach out to us first at email@example.com.
If your product is damaged due to a factory defect please email us at firstname.lastname@example.org and we will repair or replace it. We address these on a case-by-case and costs will vary.
Damages caused by failure to follow product’s care instructions, accident, misuse, modification, and attempted repair, ordinary wear and tear may not be subject to repair or consideration for replacement.