Search

Shipping policy

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.


Shipping Rates & Estimated Delivery

Shipping charges are calculated and displayed at checkout.

Estimated delivery times:

  • Puerto Rico: 1–3 business days

  • Domestic (U.S.): 3–7 business days

  • International: 5–20 business days


Local Delivery

  • Available for orders placed through UVA!

  • Deliveries are made between 10 AM – 4 PM


In-Store Pickup

  • Free local pickup available at: 201 Calle de la Luna, San Juan

  • Orders ready within 1–3 business days

  • Pickup hours:

    • Monday–Thursday: 11 AM – 5 PM

    • Friday-Saturday: 11 AM – 6 PM
    • Sunday: 12 PM – 6 PM

  • Bring your order confirmation email when picking up


International Shipping

  • We ship to most countries; checkout will confirm availability for your location

  • Import duties/taxes (including VAT) may apply and are the customer’s responsibility


Lost or Stolen Packages

  • MUNS is not liable for lost or stolen packages

  • If your package is lost/stolen, contact us first — we’ll do our best to assist

  • If your package remains in pre-shipment status for over 10 business days, email customerservice@munsthebrand.com

Search our shop